KeepMyServersGoing Disaster Recovery FAQ for Windows Servers

Keep My Servers Going

Can your data backup plan stand up to fire, flood, theft, and viruses? KeepMyServersGoing.com (KMSG), a service provided by The Best Geeks, gives you enterprise-quality business continuity and data protection for any size business. KMSG gives you disk-to-disk on-site continuous data backup plus offsite backup. We guarantee quick recovery of your data regardless of how the data loss occurred; whether by user error, server crash, or loss of your entire IT infrastructure. For a server crash your business can continue within 30 minutes. For a complete loss of site business can be continued within 48 hours. In short, no matter what happens we protect your critical data and your business.

FAQ

Does it support Exchange and SQL Server


	Yes, it takes snapshots every 15min. Since the backup it taken at the bit level SQL Databases can be successfully backed up as well. Individual Exchange mailbox recovery is also possible.

When a server is being virtualized server is it also backing itself up?


	When an image is virtualized (that is running) the 15 minute backups still continue to occur

Can I restore my own files?


	No, your solution provider will have to be involved to recover files/folders that you need. This function can be performed remotely.

How do I know that the backups are occuring?


	Two ways, First we are notified via email and/or telephone if there is any issue with a backup. Secondly, the client if so desired can have a login to the system to check his own status.

How do I know that my backup data is not corrupt


	A monthly virtualization test can be run on the KMSG for your server. It can be tested all the way to the login prompt and SQL, Exchange and Active Directory can be tested using some utilities. Please see the Overview page.

How do I know how much offsite storage is being used?


	Only we can tell you that and you will know each month when you are billed for the amount of offsite space that you are using. We will work with you when you start to reach a threshold, say 150GB to 200GB to see if there is something that can be done to either remove the data or move it somewhere else to keep you below the threshold.

Keep My Servers Going is provided by The Best Geeks